Pursuant to Article 52 of Legislative Decree no. 206/2005, you can access the return procedure and exercise your right of withdrawal for purchases made online within 14 days of order delivery. In the event of withdrawal, you must send the products at your expense within 14 days from the return request.
The article must be in the same condition in which you received it, with all the tags still attached and intact in its original packaging.
Within 14 days from the delivery date, you can access the return procedure directly from the website beatriceb.com. In case you did the order as not registered User, you can do the return request by clicking here. If you bought as registered User, you can ask the return from your reserved area on the Orders section.
Once you have filled in and sent the online return form, the Customer Service will contact you to confirm your request and provide you with further information for the pick-up.
Prepare the package by ensuring that you include all the original product packaging. Inside the package, ensure that you also insert the copy of the order that was received together with the shipment. Close the package and remember to affix the address of our warehouse to the outside, which we will communicate with the confirmation of return.
Now the package can be sent!
The returned product must be sent from the same country in which the order was placed. We will not accept any returns from a different country.
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